About

Complete Amsterdam

image of a historical building in Amsterdam, clocktower
Bringing people together

Complete Amsterdam provides unparalleled world-class in-person experiences. We champion community, people and culture. Our revenue streams are highly diversified – specialising in music & entertainment, leisure, horeca and recruitment.

The Business

Events

We blend together the finest in culture, food, drink and electronic dance concepts. Working alongside trusted and reliable partners we are able to bring state of the art production, immersive theatrical performing arts and support emerging artistic talent. Our To Thrive initiative is a flagship policy which is integrated into event planning. We hire the very best people in the industry and our commitment to career development enables us to constantly improve the customer experience.

Canal Cruises

Complete Amsterdam offers incredible leisure cruises along the city canals. A first-class service provides guests with exquisite food and drink with unforgettable views of Amsterdam. Built into the DNA of the company is the ambassadorship of the city – we promote cultural institutions, a rich history, and neighbourhoods. Via carefully crafted brand messaging we bring real value and responsible tourism. Our boat tours sail along the UNESCO-listed waterways and a key part of our long-term strategy is to support Amsterdam as a choice destination.

Bike Hire

We offer a comprehensive and reliable bike hire service to the local community and visitors to the city. Our durable and well serviced bikes provide ample opportunity to take advantage of the expansive network of wide roads and parking in the bicycle capital of the world. We partner where possible with individuals and SME’s who are part of the circular economy, ensuring the
life cycle of products we use is extended.

Recruitment

Complete Recruitment is our jobs agency specialising in events, horeca, performing arts and creative industries in Amsterdam. We provide speedy, real time solutions to staffing.
Our bespoke 360 recruitment solutions for hotels, festivals, agencies, brand launches, bars, restaurants and museums helps get people into work. Our service is available for people
searching for part time, full time, freelance and internship positions.

Mission, vision and purpose

We believe in people. Creating memorable moments for our global customer base in Amsterdam with influential, upfront and creative experiences. Through deploying innovative technology and successful partnerships Complete Amsterdam will build a resilient and dynamic organisation for all to thrive. Our long-term thinking places people, the planet and serving the community as the foundations to build upon successes.
Relentless drive, rigour and entrepreneurial culture are the hallmarks of our business. We have a firm belief in our capability and use our business acumen, and professional experience to make informed, responsible commercial decisions. We believe in our unique business model which is based on an authentic approach to fostering relationships with local businesses, community leaders and public organisations creating win-win results for all.

picture of the founder

A message from our founder

Bringing people together

Dear Complete Amsterdam community,


I want every experience you have with Complete Amsterdam to be a positive one. Our customers, our people and our environment are at the heart of the business. The future is bright here at Complete Amsterdam.


This quarter, we are relentlessly focused on enhancing our value proposition. I believe we will add real value to the city by thinking long-term and strategically. As we look forward to the future, there are of course challenges, risks and opportunities for our organisation, at both a macro and micro level.


Complete Amsterdam’s ‘To Thrive’ will play a pivotal role in empowering the local community, creating opportunities for the labour force, up-skilling, contributing to the circular economy and informing locals and visitors alike.

 

Building long term and strategic partnerships is an important step in our next chapter. We are privileged to operate out of Amsterdam, a global hub of commerce, creativity and fantastic infrastructure. I believe to be successful, we must think globally, specifically on emerging market challenges. I believe sharing our ideas and expertise with partners in regional cross collaboration projects is key and will become even more so in the next decade.

At Complete Amsterdam, we will focus on sustainable tourism. Our contribution to the host community, industry, environment and visitors to the city will align with the municipality, EU and UN objectives. Building relationships with private organisations, cultural institutions, research institutes and Universities is core to our mission such as Schiphol Airport, Booking.com, VU Amsterdam, Google Travel, InHolland, Tripadvisor, Conservatorium Van Amsterdam and LinkedIn. 

 

Event technology is developing. From the introduction of AI which brings the potential to offer a highly personalised approach to customers. State of art sound and lighting packages including stereoscopic polarised video, 3D visualisation and hologram effects have brought ideas and concepts to delivery. Partnerships with Ableton, Pioneer and Function-One will provide the tools necessary to ride the coming wave.

 

Vincent

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Frequently asked questions

What happens if it rains?

The vast majority of our fleet are open top, meaning they have no roof, this lets you really experience the number one canal cruise in the city. However, we are prepared for all weathers to sail on the calm waters of Amsterdam. We have an adjustable roof and heating – we can sail in almost any weather!

Can I bring food and drink on board during my canal cruise?

We do not allow any food or drink on board our boats. Our boats come with a fully stocked bar and we have options for food.

Do your boats have a toilet?

The vast majority of our boats have toilets, however we do have boats which do not have a lavatory. We cannot guarantee that your specific boat will have a toilet on board.

Where are the departure locations for the canal cruise?

Our boats leave from the most central locations, you can select your preference when booking. We offer the following departure location Centraal Train Station.

Where do we get off?

We will drop you off at the centrally located Anne Frank House.

Does the captain provide commentary during the boat tour?

Yes – our captains are local experts and provide a live guide. Expect to hear humour, history and general information about Amsterdam during your cruise.

Which languages do your boat crew speak?

We have an international boat crew on board our boats, on average we hire crew who are fluent in multiple languages such as Italian, Spanish, French, Mandarin, Portuguese, Danish, Russian, Ukrainian, Norwegian, Czech, Arabic, Thai, Hindi, Urdu, Turkish, Japanese, Finnish, Polish, Romanian, Slovak, German, Maltese, Hungarian, Greek, Czech, Croatian, Bulgarian, Latvian, Lithuanian, Korean, Vietnamese, Indonesian.

Do I need to book the canal cruise in advance? Yes. We highly recommend booking in advance – our canal cruises regularly sell out.

I haven’t received my ticket?

Upon booking confirmation, you should have received your e-ticket to the address entered in during the booking process. Firstly, check your spam and junk folders. If you are still yet to receive a ticket after booking, you can contact us on support@completeamsterdam.com and one of our team will look into this for you.

My question is not listed here?

You can always reach out to us directly if your question is not listed here – feel free to contact us via email support@completeamsterdam or contact us through message on WhatsApp, telegram or our socials like Facebook, instagram, Tik Tok or Twitter.