What happens if it rains?

The vast majority of our fleet are open top, meaning they have no roof, this lets you really experience the number one canal cruise in the city. However, we are prepared for all weathers to sail on the calm waters of Amsterdam. We have an adjustable roof and heating – we can sail in almost any weather!

Can I bring food and drink on board during my canal cruise?

We do not allow any food or drink on board our boats. Our boats come with a fully stocked bar and we have options for food.

Do your boats have a toilet?

The vast majority of our boats have toilets, however we do have boats which do not have a lavatory. We cannot guarantee that your specific boat will have a toilet on board.

Where are the departure locations for the canal cruise?

Our boats leave from the most central locations, you can select your preference when booking. We offer the following departure location Centraal Train Station.

Where do we get off?

We will drop you off at the centrally located Anne Frank House.

Does the captain provide commentary during the boat tour?

Yes – our captains are local experts and provide a live guide. Expect to hear humour, history and general information about Amsterdam during your cruise.

Which languages do your boat crew speak?

We have an international boat crew on board our boats, on average we hire crew who are fluent in multiple languages such as Italian, Spanish, French, Mandarin, Portuguese, Danish, Russian, Ukrainian, Norwegian, Czech, Arabic, Thai, Hindi, Urdu, Turkish, Japanese, Finnish, Polish, Romanian, Slovak, German, Maltese, Hungarian, Greek, Czech, Croatian, Bulgarian, Latvian, Lithuanian, Korean, Vietnamese, Indonesian.

Do I need to book the canal cruise in advance? Yes. We highly recommend booking in advance – our canal cruises regularly sell out.

I haven’t received my ticket?

Upon booking confirmation, you should have received your e-ticket to the address entered in during the booking process. Firstly, check your spam and junk folders. If you are still yet to receive a ticket after booking, you can contact us on support@completeamsterdam.com and one of our team will look into this for you.

My question is not listed here?

You can always reach out to us directly if your question is not listed here – feel free to contact us via email support@completeamsterdam or contact us through message on WhatsApp, telegram or our socials like Facebook, instagram, Tik Tok or Twitter.