Media
1:1 By participating in Complete Amsterdam events, you agree to grant PhaseThrive and Complete Amsterdam to use your image in marketing and promotional materials.
1:2 Complete Amsterdam allows filming and photography to take place during events, we ask and remind you to observe the appropriate data protection laws in the jurisdiction to seek permission from Complete Amsterdam to post or publish film, photography and images. You must do this in writing to support@completeamsterdam.com
1:3 Photography and filming may be prohibited entirely in specific locations on the site, we ask you to seek permission in writing via email to the address above.
1:4 No broadcaster, media agency or third party company may record or photograph at Complete Amsterdam events without prior permission.
Lost Property
1:5 Lost & found property is organised by the venue where the event is being held, it is up to the attendee to contact the venue directly.
1:6 Complete Amsterdam are not responsible for any loss or subsequent damage to attendee personal or commercial property.
1:7 Complete Amsterdam will assist where possible in helping to locate lost items or communicate information for the individual / department responsible for lost property.
Car Parking
1:8 Vehicles are parked entirely at the owners risk. Complete Amsterdam are not responsible for any subsequent damage, loss or theft.
1:9 Car parking is not designated and will be provided on a first come, first serve basis at the sole discretion of Complete Amsterdam event management.
1:10 In the event that car parking may not be provided, Complete Amsterdam will strive to provide thorough information on alternative arrangements.
1:11 Car parking temp permits will be emailed across prior to the event taking place, this must be securely displayed on thewindscreen of your front window.
1:12 On some sites, the venue are entirely responsible for car park arrangements, it is the responsibility of the attendee to liaise with the venue direct.
Admission
1:13 Complete Amsterdam and Venue management reserve the right to refuse admission or eject from the event.
1:14 The time of the event is displayed on your e-ticket, Complete Amsterdam hold no ownership over technical or printing defects in regards to e-tickets or physical printed tickets.
1:15 Its up to you, the ticket holder to arrive in adequate time, Complete Amsterdam holds no responsibility for late arrival to the venu.
1:16 Exhibitors, vendors and employers are allowed access to the site as stated on the Company Check In Pack schedule.
1:17 Exhibitors, vendors and contractors must leave the venue and remove all personal belongings.
1:18 Queue jump tickets are set in accordance with health and safety policy and venue management, this will allow the holder to enter the venue before standard ticket holders.
1:19 All day passes allow the holder entry to both the AM and PM time slots, the holder must exit at the specified break times.
1:20 Ticket holders must, on request from event and venue staff provide tickets in either digital (E-ticket) or paper format. No other valid proof will be permitted.
1:21 Ticket holders may on occasion be asked to provide proof of ID.
1:22 Exhibitors, vendors and contractors must present on request adequate documentation to event and venue staff.
1:23 Complete Amsterdam reserve the right to amend exhibitors, vendors and contractors on site locations where necessary.
1:24 Tickets tampered or damaged will become invalid and the holder refused entry to the event.
1:25 Complete Amsterdam reserve the right to refuse entry to attendees in possession of tickets purchased on unofficial third party or unauthorised sites.
1:26 Names on the ticket must match ID and or bank card.
1:27 Only authorised exhibitors, vendors and contractors will be allowed onto the site in advance of the official event start time.
1:28 Tickets may be purchased on the Complete Amsterdam or official partners sites only, do not purchase from any third party site.
1:29 Complete Amsterdam nor the venue will be liable for any loss, damage to health or theft, admission is at the attendees risk.
1:30 Should the event be cancelled, the value of the ticket will be refunded minus booking fees.
1:31 Complete Amsterdam is not liable for any loss or inconvenience suffered due to cancellation, re-schedule or re-location of the events.
1:32 Complete Amsterdam reserves the right to re-schedule or re-locate the events, all tickets are refundable if the event is cancelled only.
1:33 Line-ups and artist programming are subject to change at any point and at short notice.
Event
1:34 If you wish to perform or sell services at Complete Amsterdam events, this must be communicated in writing to the company in advance.
1:35 Exhibitors, vendors and contractors must, in writing express any special requirements to the event manager.
1:36 Wifi is the sole responsibility of the venue, Complete Amsterdam does not provide any Wifi services.
1:37 Complete Amsterdam does not provide any marketing, promotional material or branding for any artist, vendor or participants.
1:38 Complete Amsterdam does not provide any IT support nor do we provide any cables or charging capacity for devices.
1:39 Complete Amsterdam advises all attendees to thoroughly read the terms and conditions of venue / official partners and raise any questions or queries prior to the event date.
1:40 Exhibitors, vendors, special guests must pick up the access pass and or backstage badge prior to entering the site in the designated location at the specified pick up timings.
1:41 It is the responsibility of the attendee to arrange getting to and from the venue.
Refund Policy
The following details refund policy for all Complete Amsterdam events
1:42 All Refunds are made at the sole discretion of Complete Amsterdam without admission of liability. We will issue a refund ona case by case basis.
You’re advised to contact
support@completeamsterdam.com to request a refund along with any supporting documentation. We aim to review all requests within 30 days.
Whilst we try to ensure all events run smoothly, events are subject to a re-schedule or change of location, in this circumstance, attendees and participants will not be entitled to a full refund. If the event is cancelled, we will refund the full amount minus any booking fees.
Complete Amsterdam Recruitment / Jobs service
This page details the terms and conditions by Complete Amsterdam when you’re offered access to and use of the site. You agree without condition to the terms noted within and comply when accessing our services.
By continuing to use this website, you agree to all our terms and conditions, use and policies. We are not responsible for any agreements that the users of this site will engage in. Complete Amsterdam is a platform by which third party independent companies, agencies and individuals post available vacancies.
Complete Amsterdam is not involved in the actual transaction between job seeker and recruiter nor are Complete Amsterdam responsible for any contractual obligations between job seeker and employer.
Guidance offered by Complete Amsterdam is informational and the user decides whether to follow this information or not.
Recruiter / Employer / Hirer Terms of engagement & disclaimer
Candidate / Job Seeker Terms of engagement & disclaimer
Your internet and device security is your responsibility, Complete Amsterdam take no responsibility for any damage
We do not accept responsibility for any loss or damage through use of the information on this site, nor loss of use, data, omission or error
Third-party names listed on this website do not equate to a recommendation of the third parties services and or products
We do not guarantee truthfulness of any data presented on this website
By using this website, you, the user are responsible for any risk arising from the pages of this site
We take adequate steps to ensure the information on this site is accurate and up to date – You fully agree to the terms of use when utilising this platform
At our discretion, Complete Amsterdam hold the right to cancel or suspend your account for any breach or misuse of our service – Complete Amsterdam does not guarantee any employment
Complete Amsterdam does not guarantee any interviews
Complete Amsterdam does not guarantee any assessment days
Complete Amsterdam are not responsible for your health & safety
Complete Amsterdam are not responsible for any wages, expenses or costs that are due to you or may be lost during employment
Complete Amsterdam are not responsible for working conditions
The job seeker / candidate is responsible for carrying out all due diligence in researching employers, third parties and organisations
You agree to waive Complete Amsterdam and partners from any liability or damages arising from the use of this website
Complete Amsterdam are not liable for any damages relating to a users inability to use the website or any material therein
Complete Amsterdam are not liable for any such material in relation warranty or contract
Candidates are strongly advised not to engage in monetary matters with third parties in exchange for interviews or work
Complete Amsterdam do not accept any liability where fraudulent communication has been involved or third parties impersonating the brand of Complete Amsterdam. We strongly advise users to communicate via our official channels only
The following Terms & Conditions cover all bookings made to Complete Amsterdam for the purpose of a canal cruise
1 Complete Amsterdam reserves the right to amend these terms and conditions if it deems necessary and without notice.
1.1Definitions
Company, supplier, provider, we, us means Complete Amsterdam
Third party suppliers refers to affiliates or agencies selling services in exchange for commission
Boat owner means the person or legal entity who provides the boat to the supplier for the purpose of commercial activities
Consumer, passenger, You or your means the person which is defined as a guest, attendee or other party who purchases the service from the company
Ticket is the e-ticket which is delivered to the consumer email / proof of purchase
Start date and time refers to the commencement of the canal cruise
Agreement refers to the agreement between Complete Amsterdam and consumer (guest, other party etc)
Booking refers to an authorised and successful transaction from consumer to company
Service refers to the named activity herein as described on the website, marketing material namely canal cruise
Website: www.completeamsterdam.com
Location refers to the canal cruise departure point
1.2 The booking
Once purchased, all ticket types are non-refundable.
Via the Complete Amsterdam website, you can purchase tickets for a canal cruise Third-party suppliers may at Complete Amsterdam discretion sell tickets for canal cruises, Complete Amsterdam is not responsible for any agreements you enter into with third party suppliers.
Complete Amsterdam terms and conditions supersede all third party suppliers terms and conditions.
All prices are in Euros and subject to VAT and ticket fees Complete Amsterdam may from time to time offer promotional prices, these are subject to separate terms and conditions
Whilst we try to ensure all information displayed on the website is accurate – on occasion errors may occur such as incorrect pricing, availability and date / time for example. If we discover an error has occurred we will endeavour to inform you as soon as possible. Complete Amsterdam are not responsible for non-delivery or delay of tickets.
All canal cruises are subject to weather conditions
All canal cruises are subject to the freedom of access to the waterways by the relevant authorities.
Our canal cruises are not suitable for users of wheelchairs.
Consumers with special dietary or accessibility requirements must in writing notify Complete Amsterdam at least 30 business days prior to departure.
1.3 Privacy
Any personal information that you disclose will be subject to Complete Amsterdam privacy policy which can be found here
Your group
Complete Amsterdam reserve the right to claim damages should you cause damage, loss to any of the facilities or its services.
The captain / skipper has sole discretion to allow passengers, guests to board the boat. Should the captain / skipper feel the behaviour of passengers / guests is not acceptable then you will be prohibited from the canal cruise.
You must follow the instructions from the captain and crew whilst boarding, duration and disembarking from the canal cruise.
All children under the age of 16 years old must be accompanied by an adult over the age of 18 years old.
We do not have any storage facilities on board – this includes personal luggage, prams or dogs.
You must not board the boat under the influence or drugs or alcohol.
You must not bring on board any illegal substances or alcohol.
Lost Property
Complete Amsterdam are not liable for any loss suffered by you whilst on the canal cruise.
If you feel that you have left behind property, you must contact us via phone or email immediately. Complete Amsterdam will not store or hold any personal possessions left by you.
It is your responsibility to look after your personal possessions.
Photography and filming
Complete Amsterdam hold all rights to images and video recordings captured whilst boarding, during and disembarking from the canal cruise.
You grant Complete Amsterdam exclusive global rights to use you in marketing for an indefinite term.
You must notify Complete Amsterdam in advance if you intend to take photographs, videos or recordings on board the canal cruise, you must do this in writing via email canalcruises@completeamsterdam.com.
You must be granted explicit permission from Complete Amsterdam to use for commercial purposes any photography, video or recordings captured during canal cruises.
Cancellation
In the event of you not being able to locate the pick up point for your canal cruise or arriving late for your allocated start date and time slot, Complete Amsterdam will automatically cancel your booking.
The provider has sole discretion on if your booking can be rescheduled – this may incur a fee equal to the original booking amount plus an administration fee.
The company may at any time cancel your booking.
Force Majeure
In the event of force majeure, Complete Amsterdam will not be held liable.
Health & Safety
You must follow instructions given to you at all times by the captain and crew on board your vessel.
Passengers should notify the captain and crew if they feel unwell or ill at any time during the canal cruise.
Passengers must not board the boat if they feel unwell or ill.
Liability
Complete Amsterdam shall not be held liable for any loss or damage to a passengers possessions.
All personal property is the responsibility of the passengers.
Complete Amsterdam use third party software to process bookings, we are not responsible for bugs, technical issues you may experience whilst using their software.
Complaints
Should you feel that you must make a formal complaint, this must be in writing and addressed to support@completeamsterdam.com
Complaints must be made within 7 business days following the canal cruise.
If you would like to discuss any aspect of the canal cruise, you can provide feedback to the following email address feedback@completeamsterdam.com with your booking reference number and full name.
Jurisdiction
In the event of any disputes which may arise between you and Complete Amsterdam, providing no agreement can be reached after mediation, then the dispute shall be governed according to English Law.
