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Privacy policy

Privacy Policy

 

We are dedicated to handling your personal information with the respect and care it deserves. Within this privacy policy, we outline how Complete Amsterdam collects personal data, purposes behind collecting data, where data is stored, duration of time it is stored for, and the rights you have in regards to your personal data.
If our privacy policy changes, we will let you know. Where applicable, we will ask your permission to do so.

Privacy notice

 

If you have subscribed, pre-registered, purchased tickets or joined us on social media this notice applies to you.
When you browse our site, we use cookies to tailor and enhance your experience on the platform.
We store different types of information when you subscribe, pre-register, contact us, use our website and on social media.
The website uses Google Analytics for necessary, functional and performance purposes.
We may share this information with our partners in conjunction with the service provided.

Your information

 

We treat your information with care and take steps to ensure the information is protected. Your personal data is digitally stored in a secure manner. The personal data is managed by Phase Thrive, and can be accessed via a password and only employees of the company can gain access and at specified periods. Phase Thrive are for all intents and purposes the data controller.


We also have an SSL certificate built into the site which means the connection is private.


When you subscribe or pre-register, we will store your full name, contact information such as email, phone number and details on how you wish us to contact you.


If you have interacted with our social media, the social media site will also provide information about you.

You can withdraw consent by contacting us directly and we will do it for you. You have the right of inspection, portability and removal. You can also submit a complaint.


If you wish to contact our team about your personal data or you wish to make a formal request, feel free to write us an email. We’re here to help! Reach out to support@completeamsterdam.com

Frequently asked questions

What happens if it rains?

The vast majority of our fleet are open top, meaning they have no roof, this lets you really experience the number one canal cruise in the city. However, we are prepared for all weathers to sail on the calm waters of Amsterdam. We have an adjustable roof and heating – we can sail in almost any weather!

Can I bring food and drink on board during my canal cruise?

We do not allow any food or drink on board our boats. Our boats come with a fully stocked bar and we have options for food.

Do your boats have a toilet?

The vast majority of our boats have toilets, however we do have boats which do not have a lavatory. We cannot guarantee that your specific boat will have a toilet on board.

Where are the departure locations for the canal cruise?

Our boats leave from the most central locations, you can select your preference when booking. We offer the following departure location Centraal Train Station.

Where do we get off?

We will drop you off at the centrally located Anne Frank House.

Does the captain provide commentary during the boat tour?

Yes – our captains are local experts and provide a live guide. Expect to hear humour, history and general information about Amsterdam during your cruise.

Which languages do your boat crew speak?

We have an international boat crew on board our boats, on average we hire crew who are fluent in multiple languages such as Italian, Spanish, French, Mandarin, Portuguese, Danish, Russian, Ukrainian, Norwegian, Czech, Arabic, Thai, Hindi, Urdu, Turkish, Japanese, Finnish, Polish, Romanian, Slovak, German, Maltese, Hungarian, Greek, Czech, Croatian, Bulgarian, Latvian, Lithuanian, Korean, Vietnamese, Indonesian.

Do I need to book the canal cruise in advance? Yes. We highly recommend booking in advance – our canal cruises regularly sell out.

I haven’t received my ticket?

Upon booking confirmation, you should have received your e-ticket to the address entered in during the booking process. Firstly, check your spam and junk folders. If you are still yet to receive a ticket after booking, you can contact us on support@completeamsterdam.com and one of our team will look into this for you.

My question is not listed here?

You can always reach out to us directly if your question is not listed here – feel free to contact us via email support@completeamsterdam or contact us through message on WhatsApp, telegram or our socials like Facebook, instagram, Tik Tok or Twitter.